Returns and Refunds Policy

REFUND AND EXCHANGE POLICY

As an online business, we take pride in our return, exchange, and delivery policies. We understand that customer satisfaction is paramount, and therefore, we strive to provide the best service possible. Our policies are designed to be simple, clear, and customer-friendly. Below is a list of points that outline our policies:
Exchange:
We understand that the size of the product can be an issue, and we offer a hassle-free exchange policy.If you wish to exchange the product or switch it with another item, you must inform us within one week, And we will provide you the Exchanged product. To initiate your exchange process, simply reach out to us on the following whatsapp number (03195977685) with your order number and our representative will guide you through the process. Alternately you can also reach us out on our Fb and insta page box.Our rider will deliver the new pair of shoes on the same time will pick up the old one from your doorstep. The exchange process take 5 to 6 working days after the date of request by customer.
To be eligible for an exchange, the product must be unused. We ship quickly and give size swaps if necessary. Our rider will come to exchange the shoes at your doorstep, making the process convenient for you. You do not need to send the shoes to us through courier.
We provide delivery services throughout Pakistan.
To further facilitate our customers, delivery is
We take extra precautionary measures to guarantee proper and secure parcel packaging, ensuring that the product is delivered to you in perfect condition.
Our brand packaging adds an extra touch of elegance to your purchase.
We aim to dispatch parcels quickly. Orders are shipped the very next day of order.
Delivery time may vary based on your location. If you're in Karachi, you can expect your delivery within 1-2 working days. If you're outside of Karachi, it will take 3-4 working days.
We pride ourselves on providing excellent customer service.
Return:
If you are unhappy with our product due to any defects or issues, we will provide a refund, but you must inform us within 5 days.The return process involves you have to send the parcel through your nearest courier service center; we will provide you with the address for sending.